COVID-19 (Coronavirus)

CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes! We’re currently still able to accept orders and ship worldwide. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.

ARE YOU GUYS SHIPPING AS NORMAL?
We’re trying to. Our carriers are informing us about the changing circumstances that they face on a daily basis; minor delays are happening internationally.

Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.

We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.

HAS COVID-19 IMPACTED VIBE GEARS CHAIN?
Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.

Unfortunately due to the current circumstances we will only be dispatching from our warehouses Monday - Friday. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend!

*In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 15 days from the delivery date stated on your tracking.*

When importing goods to some countries orders may be subject to customs fees. Vibe Gears is not responsible for any duty/import/taxes/customs/etc charges you may incur. To find out if this applies to you please seek information from your local government.

*We currently do not ship to: Russian Federation, Iran, Venezuela, Pakistan, Lebanon, Syria, Bahrain, Kuwait and Saudi Arabia.

General questions

On occasion Vibe Gears offers shipping and other promotions, at which time domestic customers receive free shipping, or they get a percentage off the total purchase.

These promotions may change periodically. Vibe Gears ships to all countries worldwide.

Vibe Gears is a Global Market Leader in Percussive Massage Therapy.

Vibe Gears is the founder of The official Voltage Infinity Pro™ and VoltageX Limitless™. The biggest trend in gyms and the fitness industry. Here at Vibe Gears we guarantee you world class quality. We provide the best and latest Therapy Massage Gun on the market!

The gym is our life, day in day out. Being sore and feeling stiff comes with the lifestyle, but we wanted to decrease that as much as possible. With that the idea fast recovery was born.

We created Voltage Infinity Pro™ and VoltageX Limitless™ featuring our patented Pressure Sensor™ technology.

This machine is the best massage gun on the market, aid recovery, decrease soreness and increase range of motion. The Voltage Infinity Pro™ is used and loved by many of our clients who are cross fitters, and even NBA athletes are using the Voltage Infinity Pro™.

Rather than kneading your muscles with just simple vibrations, the Voltage Infinity Pro™ features powerful deep massage therapy. A form of deep soft tissue manipulation. The Voltage Infinity Pro™ is used as an alternative to the foam roller as a self-release tool.

The Voltage Infinity Pro™ benefits include everything from pain release to enhanced recovery, decreased soreness, increases blood circulation and range of motion. You can use it pre-workout to warm up and post-workout to decrease tightness.

Percussive massage is a breakthrough treatment for soft tissue pain. Percussive massage accelerates the growth and repair of tissues by providing concentrated, rapid, short-duration pulses deep into the tissues of the body.

This heavily increases blood flow to the area causing pain relief and an increasing range of motion and function. Percussive massage also provides a gentle stretch to the muscles and connective tissues improving responsiveness and performance.

Percussive massage and muscle stimulation are beneficial in a variety of medical and cosmetic applications, including:
- Relaxing of thickened connective tissue and fascia.
- Breaking down of adhesions and internal scar tissue, present after injuries or surgery.
- Increased venous and lymphatic circulation.
- Elongating muscle fiber, especially when spasms, stiffness and restrictions are present.
- Increase range of movement by relieving stiff joints.

The main difference between percussive therapy and vibration therapy is that percussive therapy reaches deeper into the muscle, 60% deeper, in fact. While vibration therapy feels good on the surface of the body, it’s a “global” experience as opposed to a targeted one.

Percussive therapy targets treatment areas by reaching deep enough into the muscle to increase the amount of blood flow and oxygen needed for efficient treatment and recovery. Also, because Vibe Gears Percussive Therapy devices touch the body and come off of it 40 times per second, the brain does not acclimate to the stimulation, making the therapy more effective.

Percussive therapy is for anyone interested in injury correction, injury prevention, and sports performance.

Common Injuries & Conditions:
- Muscle Soreness
- Shin Splints
- Muscle Spasms & Cramps
- TMJ Syndrome
- Bursitis
- Tendonitis
- Herniated or Bulging Discs
- Carpal Tunnel Syndrome
- Sciatica
- Fibromyalgia

Rehabilitation:
Percussive massage can expedite the rehabilitation process of muscles that have been injured due to trauma, surgery or disease. The contractions caused by percussive massage help to strengthen muscles of individuals who may not be able to participate in physical therapy.

Percussive massage can be used in patients with partial or full paralysis. The muscle contractions caused by percussive massage stimulate the muscles and prevents non-use atrophy while also improving reflex responses in which the nerves respond to stimulation.

Sports Training:
Recent studies have shown that percussive massage causes contractions that are up to 30 times more powerful than normal voluntary contractions. This leads to enhanced muscle strength and improved muscle recovery.

Percussive stimulation also improves muscle tone and balance, relieving muscular tightness and reducing the physical stress placed on bones and joints. It increases blood circulation to bring more oxygen and nutrients into the muscle, and reduces muscle fatigue and soreness.

Absolutely! Percussive massage is for anyone looking to heal old injuries, or to simply live a balanced healthy lifestyle.

Delivery

Unfortunately due to the current circumstances we will only be dispatching from our warehouses Monday - Friday. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend!

*In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 15 days from the delivery date stated on your tracking.*

When importing goods to some countries orders may be subject to customs fees. Vibe Gears is not responsible for any duty/import/taxes/customs/etc charges you may incur. To find out if this applies to you please seek information from your local government.

*We currently do not ship to: Russian Federation, Iran, Venezuela, Pakistan, Lebanon, Syria, Bahrain, Kuwait and Saudi Arabia.

As all orders are currently shipped from USA/Europe, you may be subject to additional import fees upon delivery. Vibe Gears is not responsible for any duty/import/taxes/customs/etc charges you may incur.

USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website, click here to go through.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to Vibe Gears, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Got a Vibe Gears account?
Easy Peasy! Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.

I don't have a Vibe Gears account yet
As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way".

You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking can take around 24-48 hours to update after dispatch

Warranty: Replacements & Returns

We strive to make the Vibe Gears devices as safe as possible. This is an advanced mechanical tool with electric components. If the Vibe Gears devices and its accessories are not used or maintained properly, there is a risk of fire, electric shock, or injury. When using the Vibe Gears devices, these basic precautions should always be followed including:

USE ONLY AS INSTRUCTED. Use the device as described in the Instruction Manual. Use only Vibe Gears devices recommended accessories and replacement parts. Do not carry out any maintenance other than as advised by Vibe Gears.

NOT FOR CHILDREN. Vibe Gears devices and chargers are not intended for use by young children or persons with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by a responsible person. Do not allow any Vibe Gears devices to be used as a toy. Close attention is necessary when used by or near children. Children should be supervised to ensure that they do not play with Vibe Gears devices or chargers.

DO NOT PULL OUT THE BATTERY WHILE THE VIBE GEARS DEVICE IS ON.

REDUCING RISK OF INJURY. Charge each Vibe Gears devices with the designated Vibe Gears charger. Other chargers may cause personal injury or damage. Do not connect the Vibe Gears devices to a power supply plug or car cigarette lighter. The internal battery will be permanently disabled or damaged.

USE THE VIBE GEARS DEVICE ONLY WITH VIBE GEARS BATTERIES. Use of other batteries may result in a risk of fire, electric shock, or personal injury.

CHARGING LOCATIONS. The Vibe Gears devices should be charged indoors in a well ventilated, dry location. Do not charge the Vibe Gears devices outdoors, in a bathroom or within 10 feet (3.1 meters) of a bathtub, or pool. Do not use the Vibe Gears devices or charger on wet surfaces and do not expose the charger to moisture, rain, or snow. Do not use the Vibe Gears devices or charger in the presence of explosive atmospheres (gaseous fumes, dust, or flammable materials). Sparks may be generated, possibly causing a fire.

UNPLUGGING THE CHARGER. Pull the plug, not the cord, to reduce the risk of damage to the electrical plug and cord. Never carry the charger by its cord. Keep the cord away from heat, oil, and sharp edges. Do not use or charge with a damaged cord. Do not stretch the charger cord or place the cord under strain. Keep the cord away from heated surfaces. Do not handle the charger, including the charger terminals or Vibe Gears devices with wet hands.

CHARGER CARE. Unplug the charger when not in use. Unplug the charger from the outlet when not in use for extended periods. Make sure the charger cord is located so that it will not be stepped on, tripped over, or otherwise subjected to damage or stress. Have a damaged charger replaced immediately.

DO NOT OVERCHARGE. Do not leave the battery in the charger for more than an hour after the battery has been fully charged. The battery includes a protection system to avoid the risk of overcharging. However, overcharging may reduce its life over time.

DO NOT BLOCK MOTOR VENTS. Do not put any obstructions into vents. Do not use it if any vent is blocked. Keep free of dust, lint, hair, and anything that may reduce airflow. Keep hair, loose clothing, and fingers from vents and moving parts.

DO NOT BURN OR INCINERATE THE VIBE GEARS DEVICE OR ITS BATTERY. The battery may explode, causing personal injury or damage. Toxic fumes and materials are created when the battery is burned.

DO NOT CRUSH, DROP, OR DAMAGE THE VIBE GEARS CHARGER. Do not use a charger that has received a sharp blow, has been dropped, run over, or damaged in any way.

BATTERY CHEMICALS CAUSE SERIOUS BURNS. Never allow the internal battery to come into contact with the skin, eyes, or mouth. If a damaged battery leaks chemicals, use rubber or neoprene gloves to dispose of it. If skin is exposed to battery fluids, wash with soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, immediately flush with water for 20 minutes and seek medical attention. Remove and dispose of contaminated clothing.

DO NOT SHORT CIRCUIT. A battery will short circuit if a metal object makes a connection between the positive and negative contacts on the battery or the 12V connector. A short-circuited battery may cause fire and personal injury.

DO NOT OPERATE UNDER BLANKET AND PILLOW. Excessive heating can occur and cause fire, electric shock, or injury.

STORING VIBE GEARS DEVICES AND CHARGER. Store in a cool, dry place. Only charge the device when the ambient temperature is between 0°C/32°F and 40°C/104°F. Do not store the device where temperatures may exceed 40°C/104°F such as in direct sunlight, in a vehicle, or metal building during the summer.

DISPOSING OF BATTERIES. The Vibe Gears lithium-ion batteries are more environmentally friendly than some other types of batteries. Always dispose of the batteries according to federal, state, and local regulations. Contact a recycling agency in your area for recycling locations. Even discharged batteries contain some energy. Before disposing of, use electrical tape to cover the 12V connector to prevent the battery from shorting, which could cause a fire or explosion.

DO NOT DISASSEMBLE. Disassembly or incorrect reassembly may result in the risk of electric shock, fire, or exposure to battery chemicals. The warranty will be void if the device, or charger are disassembled or if any parts have been removed.

SERVICE. If the Vibe Gears battery or charger is not working properly, has received a sharp blow, has been dropped, damaged, left outdoors, or dropped into water, do not use and contact Vibe Gears by emailing info@vibegears.com for repair or service. Do not attempt to repair or disassemble any Vibe Gears devices which may result in an electric shock or fire.

DO NOT USE WHILE BATHING OR IN TUB OR SINK. Do not place the Vibe Gears devices or charger where it can fall into a tub or sink. Do not place in or drop into water or other liquid. Do not reach for an appliance that has fallen into water. Unplug immediately.

THERMAL LIMITER. The Vibe Gears devices has an automatic reset thermal limiter that shuts off the Vibe Gears device to prevent overheating and fire.

Vibe Gears devices are manufactured with high-quality industrial parts designed to last. If any malfunctions occur, your limited warranty covers:.

Voltage Infinity Pro™ Black/Limited Edition/Silver
- Device & charger: 2 years
- Lithium-ion batteries: 90 days
- World travel charger: 2 year
- Wireless charging stand: 2 year
- Attachments: 30 days

VoltageX Limitless™ Black/Blue/White
- Device & charger: 2 year
- Lithium-ion batteries: 90 days
- Wireless charging stand: 2 year
- Power adapter: 2 year
- Attachments: 30 days

To have the Vibe Gears device or a part repaired or replaced under warranty, it must be returned with freight prepaid and insured to Vibe Gears. This warranty does not apply to damage that Vibe Gears determines to be from repairs made or attempted by anyone other than Vibe Gears authorized personnel, including misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents. For any warranty issues, please email info@vibegears.com.

Vibe Gears does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate Vibe Gears in any way beyond the terms set forth herein.

This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the Vibe Gears repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Vibe Gears.

This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. Vibe Gears shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, Vibe Gears reserves the right to make product substitutions in lieu of repair or replacement.

This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of Vibe Gears, Inc.

This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you.

This warranty is effective for all Vibe Gears products purchased through a Vibe Gears website within the timelines covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.

We want you to love your Vibe Gears device as much as we do. If there is any reason you are not satisfied with your Vibe Gears device, you have 30 days to return it with a money-back guarantee.

If you purchased from a retail partner please return the item directly to them.

For orders made on our website:

1. Returns are accepted within the first 30 days from the date of purchase.

2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form must be included with your return. Please keep in mind, we don’t cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. Once we receive the return device to our warehouse, it will take approximately 2 business days to process a refund.

4. Once we issue a refund, it can take 5-7 business days for it to reflect in your original method of payment.

Please note all returns must include a Return Authorization Form. We must receive the items within 30 days of purchase. Please reach out to our Customer Experience Team via email at info@vibegears.com