FAQ
How can I contact you?
You can reach us via email at
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info@vibegears.com
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. Weβre here to help and will respond as quickly as possible!
Where are your products produced?
Our fitness accessories are sourced from trusted manufacturers who prioritize quality and innovation. We ensure that every product meets our high standards before it reaches you.
What is your return policy?
We have a 30-day return policy, which means you have 30Β days after receiving your item to request a return. If you need to initiate a return, please contact us atΒ info@vibegears.com
Can I get a refund on my product?
Yes! If your return is approved, youβll be automatically refunded on your original payment method within 10 business days. Just make sure to follow our return process!
What should I do if my item is damaged or defective?
Please inspect your order upon reception. If you find any defects or damage, contact us immediately so we can evaluate the issue and make it right.
Are there any items that cannot be returned?
Yes, certain items like perishable goods, custom products, and personal care items cannot be returned. If you have questions about a specific item, feel free to reach out!
How do I exchange an item?
The fastest way to get the item you want is to return the one you have and make a separate purchase for the new item once your return is accepted.
What if I ordered from the European Union?
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Just make sure the item is in its original condition!
How long does it take to process my refund?
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, it will be processed within 10 business days, but please allow some time for your bank or credit card company to post the refund.
Can I return sale items or gift cards?
Unfortunately, we cannot accept returns on sale items or gift cards. If you have any concerns, please donβt hesitate to contact us!